At Elon Vibes, your satisfaction is our highest priority. We want every customer to feel confident and happy with their purchase. If, for any reason, you are not fully satisfied with your order, our Refund Policy outlines the conditions, procedures, and timelines for returns, refunds, and exchanges.
We strive to handle every case with transparency, fairness, and efficiency.
1. Eligibility for Returns and Refunds
To qualify for a return or refund, the following conditions must be met:
The item must be unused, unworn, and unwashed.
It must be returned in the original packaging with all tags and labels intact.
The return request must be submitted within 30 days of receiving the product.
Items that do not meet these conditions may not be eligible for a full refund.
Certain types of items cannot be returned, such as:
Gift cards or digital downloads
Discounted or clearance items
Custom-made or personalized products
Items damaged due to customer misuse or improper handling
If you are unsure whether your item qualifies for a refund, please contact our support team at [email protected] before initiating the return process.
2. Return Process
If you wish to return an item, please follow these steps:
Contact Us: Send an email to [email protected] with your order number, reason for return, and photos (if applicable).
Wait for Authorization: Our customer support team will review your request within 3–5 business days and provide return instructions, including the return address.
Ship the Product: Return the item using a trackable shipping method. We recommend retaining the receipt or tracking number as proof of shipment.
Inspection and Approval: Once we receive the returned item, it will be inspected for quality and eligibility. We will notify you by email whether your refund has been approved or denied.
3. Refund Timelines
If your return is approved, your refund will be processed to your original payment method.
Processing time: 3–5 business days after the item is received and inspected.
Bank transfer time: Depending on your financial institution, refunds may take up to 10 business days to appear in your account.
If you have not received your refund after 10 business days, please first check your bank account again, then contact your credit card provider or bank before reaching out to us.
4. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
If you received the wrong item or a defective product, please contact us within 7 days of delivery at [email protected] with your order number and supporting photos.
We will arrange an exchange or send a replacement product free of charge.
If the item you want to exchange is out of stock, you may choose a refund or a different item of equal value.
5. Shipping Costs
Customer Responsibility: Customers are responsible for paying return shipping costs unless the item was damaged or incorrect due to an error on our part.
Non-refundable Fees: Shipping fees, taxes, and customs duties (if applicable) are non-refundable.
If a return is approved due to an error by Elon Vibes (e.g., wrong or damaged item), we will cover all shipping costs associated with the return and replacement.
6. Damaged or Defective Items
If your order arrives damaged, defective, or incomplete, please contact us immediately at [email protected] within 7 days of receipt.
Include the following in your email:
Order number
Description of the issue
Clear photos of the damaged or defective item
We will investigate the issue promptly and, if verified, issue a full refund or send a replacement product at no additional cost.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or credit card account.
Contact your payment provider — it may take some time before your refund is officially posted.
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected] for further assistance.
8. Non-Refundable Situations
We reserve the right to refuse refunds in the following cases:
The product was returned after the 30-day window.
The product was worn, used, washed, or altered.
The product was damaged by the customer.
The item was purchased during a special promotion, clearance, or as a final sale.
The customer did not follow the return process described above.
9. Cancellations
Orders can be cancelled within 24 hours of purchase if they have not yet been shipped. After that period, cancellations may not be possible as the order may already be in processing or transit.
To request a cancellation, contact [email protected] immediately with your order number.
10. Contact Information
If you have any questions about our Refund Policy or need assistance with your return or refund, please contact us via:
📞 Phone: +1 210-643-5961 📧 Email:[email protected] 🏠 Address: 3329 N Los Altos Ave, Tucson, AZ 85705, United States
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (MST).
11. Policy Updates
Elon Vibes reserves the right to modify or update this Refund Policy at any time to reflect changes in our business operations, legal requirements, or customer service improvements.
